Videos
Selected clips and short demonstrations: customer types, negotiation tactics, common sales mistakes and more. First up, two new interviews with Izhak.
Now playing: Episode 5: The customer already signed with a competitor. So what?He weighed a Volkswagen against a Peugeot, signed for the Peugeot, and suddenly he's back in your showroom. Why he came back, and how to try to reverse a decision already made. The series finale.
Episode 1: Why salespeople fear the closeCoffee and small talk are easy. Then the pen comes out and the customer stops you. Why salespeople put off the close, and why without it they're redundant.
Episode 2: "I did everything and the customer didn't close"The sentence that raises Izhak Peled's blood pressure. Who is supposed to close the deal, the customer? Why salespeople talk themselves out of trying.
Episode 3: Selling is not tellingThe salesperson explains, the customer is convinced and announces a decision? That's the opposite of selling. How to build a process that's hard to refuse, and who should try to close when the customer is ready.
Episode 4: The customer said "I'll check": now what?You tried to close, and the customer is off to the competition with your price in hand. What to say at that moment, and which meeting to set before they leave.
Episode 5: The customer already signed with a competitor. So what?He weighed a Volkswagen against a Peugeot, signed for the Peugeot, and suddenly he's back in your showroom. Why he came back, and how to try to reverse a decision already made. The series finale.
Episode 1: The designer and the carouselA paid advisor has to leave the meeting with a win. So what happens when the saleswoman tells the designer, "A carousel? Nobody works that way anymore!"
Episode 2: The branch manager's trickA ceramics branch manager pulls out a decor tile and asks the designer for her professional opinion. What happened next? "You're buying here."
Episode 3: The friend who came to helpThe friend, neighbor or uncle who comes to "help" you buy a car. Why you don't argue with them, and how to make them an ally who sells for you.
Episode 1: Three ways to get it wrongThe customer wants a product the competitor across the street sells for less. Three common ways to switch them, and all three are mistakes.
Episode 2: The question that switches a customer"They're selling like hot cakes": a true story from a car dealership, and one simple question that reveals why the customer wants that product.
Episode 1: A gift for listeningA veteran salesman becomes the customer, starting on a London street.
Episode 2: Champagne or watches?A small gift that pulls you in, and a salesman with an endless smile.
Episode 3: Small talkHaifa, Mount Carmel, a sea view: building rapport in a minute.
Episode 4: Questions you can't say no toNeeds discovery that leads the customer exactly where the seller wants.
Episode 5: The suite tour"Very nice!" "Marvelous!" The customers sell themselves, room by room.
Episode 6: "We need to think about it"8,000 pounds, three payments, and the pen pointed at you.
Episode 7: The double NelsonThe textbook move, used on two salespeople who know it by heart.
Episode 8: The master closerThe finale: who was waiting on the way out, and what a friend said back home.
Discount or not?And what to say when a customer tells you "you're too expensive." An interview with Izhak Peled, part 1.
Gen InstagramCancellations, objections and cold calls. An interview with Izhak Peled, part 2.
Selling a holiday timeshareA very aggressive sales pitch, this time aimed at someone who knows the method inside out.
Selling a cell phoneA live sales demonstration with a customer.
Elvis: the job interviewA job interview. Nothing is more off-putting than an arrogant salesperson.
Trade-inNever judge a customer by outward appearances.
Price objectionThe most common objections are, of course, about price.
ImprovisationThinking on your feet when the conversation goes off script.
Customer signalsLearning to hear the small nuances that slip into what the customer says.
Selling a filterOver-explaining kills sales.
ShukiA pompous, condescending opening, and what it does to the sale.
Using unfamiliar termsThrowing around terms the customer doesn't know is a kind of torture, and it pushes the buying decision further away.
Yehuda and the miceOver-explaining is one of the biggest risk factors in sales.
The air-conditioning consultantsA salesperson's skewed mindset, in this case the result of poor management.
Fait accompliA manipulative move used by negotiators all over the world.
Selling an armchairWhat happens when needs discovery stops halfway.
The gift loversPavlovian customers get a special kick out of any added value they receive as a “gift.”
Showpiece purchasesFor psychoanalytic customers, buying is sometimes a way of living out a fantasy.
The researchersSome rational, economic buyers are so obsessed with getting the perfect deal that they often end up making the wrong decision.
The jars tacticOne of about 20 tricks and tactics commonly used in negotiation.
Fixed wordsA human tendency that becomes a powerful tool in the hands of skilled salespeople who are sensitive to others.
The art of matchingThe foundation of all selling: the ability to adapt to each customer's particular traits.
Small talkNeutral conversation is a very important part of a professional sales process.
The rational/economic customerFear of making a bad purchase, combined with the drive to optimize, leads some rational, economic buyers to do “research.”
The bogey tacticA common move in the back-and-forth between salespeople and negotiators.
The psychoanalytic customerA customer for whom buying is a kind of dream come true.
Guided imageryAdvanced sales tools for engaging the customer's imagination while staying true to their personality.
Brazen retreatA tactic designed to stop the other side from wearing you down and squeezing you.
The Pavlovian modelChasing “gifts,” prizes, special offers and raffles isn't necessarily something only people on a tight budget do.
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