Letter text
MATI Ashkelon (Center for Business Entrepreneurship), Moti Harel, CEO
To
Mr. Izhak Peled
CEO, Talnir (Peled Izhak Ltd.)
We would like to thank you for the fascinating lecture you gave for the Businesswomen's Club, held at the Holiday Inn Ashkelon.
About 200 entrepreneurs and business owners from Ashkelon and the surrounding area attended the conference.
We enjoyed the lecture very much, and we also received very positive feedback about it from the participants.
We would be glad to continue working together at future conferences and other events we hold.
Best regards,
Moti Harel
CEO, MATI Ashkelon
Letter text
MATI Ashkelon, invitation to a Businesswomen's Conference
Invitation to a Businesswomen's Conference
Keynote lecture: Personalized Sales and Marketing
At the Holiday Inn
Speaker: Izhak Peled, Israel's No. 1 sales coach
Program:
Arrival, registration and festive reception, with an energy efficiency presentation by the Ministry of Economy.
Greetings: Mr. Benny Vaknin, Mayor; Mr. Moti Harel, CEO of MATI Ashkelon, the Small Business Agency's support arm; Adv. Tamar Yosefi, Mayor's Advisor on the Advancement of Women.
Izhak Peled: "Personalized Sales and Marketing", a fascinating, experiential and highly entertaining lecture.
Flamenco show: Adi Davidovich and her troupe.
Izhak Peled is considered Israel's No. 1 sales coach.
A fascinating, experiential lecture that uses "stand-up" style demonstrations to present a professional method for building a strong bond of trust and cooperation between seller and buyer.
This especially entertaining lecture is aimed at people in sales, marketing and commerce, as well as the general public.
The conference is intended for entrepreneurs, business owners, and businesswomen and career women.
Letter text
Zoglowek, Organizational Development and Training Manager
To
Izhak Peled
Talnir Ltd.
We would like to express our thanks and appreciation for your participation in the launch event of the Excellence and Leadership Track at Zoglowek.
The lecture you gave to the sales division was both interesting and enjoyable.
The responses from employees just keep pouring in....
You had a significant part in the event's success, and for that, thank you!!!
Best regards,
[...]-Levi
Organizational Development and Training Manager
Letter text
Strauss-Elite, feedback from participants in the institutional sales workshop (page 1 of 3)
Feedback from participants in the institutional sales workshop, Strauss-Elite
Summary of the sessions with Izhak Peled of Talnir
Participant
General: an extraordinary experience to go through training with Izhak Peled. The training was delivered in an interesting, captivating and funny way.
I want to express my great appreciation to the company for understanding that to sell, it is not enough to go out into the field full of motivation; employees also need to be equipped with tools and knowledge from time to time, and this workshop did that excellently.
The sessions raised real situations from the daily life of every account manager, so they were relevant and useful.
Impressions, lessons and additions: some of the material reinforced behaviors and activities I already do every day, and some of it was new and sharpened things, for example "polishing" the response to an angry customer, how to handle price objections, how to act with each customer type, and how to plan the workday.
Recommendations: a refresher session like this once a month or once a quarter, with further enrichment, new topics and practice of what we learned.
Participant
In my opinion, excellent sessions all the way through.
Interesting content drawn from everyday work, and from our company in particular.
The sessions helped me a great deal personally and gave me tools and ways to cope day to day.
I think these sessions should be repeated from time to time, to sharpen our skills and keep learning more ways to excel.
Participant
I really enjoyed the way things were presented. The material was familiar to me, but Izhak "put things in order" in my head and reinforced things I was already doing without knowing whether they were right until I heard it from Izhak himself.
There are things and techniques that he definitely taught me fresh, or that will sink in.
Participant
My opinion of our sessions with Izhak Peled is that they were wonderful. The sessions sharpened what I had learned in the past.
The sessions were very interesting and very useful, and they will keep helping in the future. As for Izhak Peled, it was simply an experience. Izhak knew everything about us and our markets, and that was an experience.
Participant
Here is my opinion of the sessions: they were refreshing and fascinating, and as I told Izhak at the end, there was no part that didn't interest me or give me something for my daily life. There are also topics, such as working with internal interfaces, difficult customers and multiple interfaces, where I feel I changed my approach through what we practiced in the course and applied day to day.
I was very impressed by how seriously Izhak prepared and by his "homework"; he simply didn't forget a single detail I mentioned. If it had been possible to go even deeper into the topics, I would have welcomed it.
The way the topics were delivered was interesting and funny and created plenty of interest and substance.
I also want to take this opportunity to thank Asher for giving us the chance to pause a little from our busy daily lives, open our minds and learn.... Thank you in any case.
Participant
I would like to comment on the training with Izhak Peled: it was interesting and captivating.
The topics were interesting and relevant,
focusing on and sharpening the situations we encounter every day.
I salute the company for the initiative and willingness to hold training of this kind. I have no doubt it helps salespeople and those around them a great deal. Thanks again, personally, for the privilege of taking part.
Letter text
Strauss-Elite, feedback from participants in the institutional sales workshop (page 2 of 3)
Feedback from participants in the institutional sales workshop, Strauss-Elite
Participant
Here are my impressions of the sessions with Izhak Peled of Talnir: the training was interesting and captivating.
The Hawaii team: all the sessions did a great deal to bring together and unite the sales managers from the different areas. These sessions brought up different problems from different fields, so sales managers in the hotel sector could learn about issues in wholesale, catering companies and hospitals.
The material was delivered in a light (but serious) way, and once we loosened up, great chemistry and a real connection formed among all of us, which no doubt does a lot to raise motivation.
Training goals: unlike traditional sales training, Talnir's training for sales managers focused on approach, identification and engagement. Approach: how we should approach the customer, starting with planning the day and setting clear goals of "what I want from them today". That is the difference between a casual "drop-by" visit and a productive meeting. Identification: who the customers are, the different customer types, and of course how to approach each one, from the customer who "must" get a gift with every purchase to the indifferent customer.
Engagement: how to overcome every hurdle the customer puts up, whether price, distribution and so on, and how these obstacles can be overcome with ease.
Summary: without a doubt one of the good training programs, with high added value and clear, memorable embedding of processes.
Thank you very much, and may there be many more.
Participant
For me, the sessions with Izhak were a second encounter with this amazing man, who takes our daily work, slices it up and then analyzes every single parameter. He brings lots of examples from everyday life and gives us psychological sales tools for working with customers, and much of it applies to all of us in daily life too.
The length of the sessions was just right, and so were the hours. Extremely interesting sessions that Itzik delivers in a fascinating, interesting and captivating way.
There is no doubt that Itzik is a champion in his field, and he also knows how to pass his knowledge on to the people sitting in front of him.
I enjoyed it very much and look forward to the next series of sessions.
Participant
Useful and interesting training.
It would be very good to hold it once every six months. It should be noted that the instructor prepared the sessions well and knows the subjects of our work (products and salespeople, and he met with our customers).
The salespeople have been applying the training topics on an ongoing basis, each in their own area.
The training also brought the sales team closer together.
Happy holidays.
Participant
The series of sessions with Izhak Peled was first and foremost interesting. The content was well tailored to the needs of the AFH account managers and covered topics we deal with every day.
The training was experiential, and I really enjoyed the way the messages were delivered.
Important material was covered that will definitely help in daily work with most of our interfaces. However, because of the amount of content and the short time, some topics, such as sales techniques, were covered only briefly. To be used, these things need practice. In my opinion there was not enough practice, and there is room for additional sessions to reinforce the various topics.
What I take away from these sessions is mainly strengthening and cooperating with the telesales interface and harnessing it better for our needs.
In summary: interesting and important, and I would be glad to take part in more sales training sessions.
Letter text
Strauss-Elite, feedback from participants in the institutional sales workshop (page 3 of 3)
Feedback from participants in the institutional sales workshop, Strauss-Elite
Participant
I'll start with the bottom line: after each session I began applying many things, even things I was doing before. Now I am aware of them and do them in the right order and more clearly.
First, a few words about Izhak. What made the material sink in, and this is one of the most important things, was the way he delivered it. There is no doubt he is a salesman through and through, so everything felt natural and clear. He spoke our language (the institutional market in all its parts).
The examples and the way the messages were delivered were amazing and tangible.
This is not the first time I have gone through training of this kind, but this was definitely the most effective. He sharpened things that were actually already clear, but the way he sharpened them made the penny drop once or twice (for example, planning ahead).
I'll give an example of a strategic move I learned from Izhak (he talked about it in the first session): at the Kfar Giladi hotel, the purchasing manager was replaced by a new buyer. A week later she called and asked me for prices on dairy products, even though she was already buying from me. I immediately understood that competitors had been to see her, so I told her I would be in the area the next day and we would discuss it in a proper meeting. The next day, when I arrived, she told me she was doing a market survey. I congratulated her on her work and said I welcome competition, and "this is where" Peled came into play: I elegantly asked her to finish negotiating with the competitors and promised her I would give her the best offer. And that is what happened: the competitors came, left offers, and I closed the deal.
The only thing that was a bit lacking was more practice, like on the last day, when there was only one exercise. So I will end by saying: I am wiser and know more.
Participant
The sessions were indeed useful.
In my opinion there should be more emphasis on conflict management and working with the various interfaces, and less on sales methods (the two are not always the same).
The lessons were indeed interesting and enjoyable.
Participant
The sessions with Izhak were definitely interesting, both in delivery and in content. Izhak truly touched the heart of the issues that interest me, with regard to both customers and internal interfaces.
As for the sales content, it is definitely important to revisit and rehearse it even though we are all experienced in the field. These sessions sharpen what we do in the field and really help us focus.
As for the content on internal interfaces, for once I was glad to receive professional "validation" that I handle the interfaces correctly, and on the other hand to learn to direct my time so I don't "waste" too much of it on internal interfaces and can put it toward sales in the field.
There is no doubt that the man delivers the sessions in a very creative and interesting way that stimulates the mind and gives food for thought. These sessions in their current format were right and useful.
If more sessions of this kind are held, I think they should focus on one or two topics and no more, so we can take a topic, learn it thoroughly and run more "lab-style" simulations. That way, in my estimation, things will sink in even more.
Letter text
Fattal Hotels, Shimon Levi, VP Human Resources
To
Izhak Peled
Talnir
Dear Izhak,
Now that the four negotiation workshops held at the Fattal hotel chain have come to an end, I find it a most pleasant duty to thank you for workshops that were interesting, fascinating, instructive, original and highly professional.
The workshops flowed smoothly, were seasoned with sharp humor, and gave participants important tools for their daily work.
The participants, to a person, keep praising the workshops and expressing their highest satisfaction with the content, the methods, the tactics and all the topics covered.
This may be the first time we have had the pleasure of your services, but it is surely not the last.
Of course, we will still negotiate over the next times; now we have the tools.
Izhak, you managed to captivate more than 100 senior managers and gave them great enjoyment along with plenty of learning and interest.
With best regards and thanks,
Shimon Levi
VP Human Resources
Cc: David Fattal, CEO; Gadi Priber, CEO of Fattal Hotels; Anat Staric Dahan, VP Marketing and Sales; Shahar Akka, Finance Manager and Controller; General Managers; Ganit Buchman, Training Manager
Letter text
El Al, Eli Cohen, Manager of Management, Commerce and Service Training, and Etty Cohen, Branch Accounts Manager
Hi Itzik,
For your information, here is feedback from the conference. Well done and many thanks.
There is interest from Motorola Semiconductor. I passed on your business card.
Have a good day,
Eli Cohen
Manager, Management, Commerce and Service Training Department
Original message
From: Etty Cohen (Accounts)
To: Eli Cohen (Training)
Subject: Guest speaker, Itzik Peled
Good morning Eli,
On behalf of the Finance Division management and all the conference participants, I would like to thank you for your help in bringing a guest speaker to the conference.
The lecture was of a high standard, fascinating and full of humor.
Everyone enjoyed it completely.
Thank you and well done.
Etty Cohen
Manager, Branches' Accounts
Letter text
NetVision, Oshri Hertz, Training Coordinator, Human Resources
To
Izhak Peled
Hello Izhak,
Following our phone conversation, attached are the sales figures for the sales representatives who took part in the sales workshop you led.
The review covered the two groups of representatives compared with a control group, looking at sales figures before and after the workshop.
First group: an average 75% increase in sales after the workshop.
Second group: an average 124% increase in sales after the workshop.
Looking forward to continued fruitful work together,
Thanks in advance,
Oshri Hertz
Training Coordinator, Human Resources
NetVision
Letter text
Israel Insurance Agents Association, Yossi Manor, President
To
Mr. Izhak Peled
Talnir, Sales Team Training
Haifa
Dear Sir,
Re: Your participation in the "Elementar" convention in Eilat
I would like to express my appreciation and gratitude for your instructive lecture at the "Elementar" convention.
I have no doubt that your lecture, before a packed hall full of agents, resonated widely among the agents and contributed greatly to the success of the convention.
Sincerely,
Yossi Manor
President of the Association
Letter text
D.N.R. Insurance Agency Ltd.
To
Mr. Izhak Peled
Talnir, Sales and Marketing Team Training
Haifa
Dear Izhak,
Words are few and the Hebrew language too poor to express our appreciation for your extraordinary lecture at our agency's annual convention.
The way you delivered the material, in a very special method that only you have, with a very refined sense of humor used at just the right moments, gave the convention participants an instructive experience.
It should also be noted that at the end of the four-day convention, on the feedback forms distributed among participants, the lowest score you received on a scale of 1 to 10 was 10, and some even added a + next to the 10.
I would also like to take this opportunity to thank Elinor for her efforts to get you on a flight that would bring you back to Israel on time despite the strike.
Looking forward to working together in the future,
Best regards,
Zvika [...]
D.N.R. Insurance Agency Ltd.
Letter text
Tikva U'Marpe (aid for patients and people in need), the shift supervisors on behalf of the whole team
To
Mr. Izhak Peled
Dear Mr. Peled,
Greetings and blessings!
We are full of appreciation for the workshop on the art of marketing and telemarketing that you delivered to us.
The course on the art of telephone selling was experiential and fascinating. It broadened our horizons and gave us proper tools, methods and ways of coping, which we have taken to heart and apply in challenging work for society and the community.
Our sages said: "One may acquire one's world in a single hour." In the same spirit, we would like to express our appreciation and gratitude: "One may build worlds in a single workshop"...
Any further word would only diminish it and is unnecessary!
With respect and appreciation,
Lea Meyers, Raizy Eichler and Etty Cohen
Shift Supervisors
On behalf of the whole team
Letter text
Advice Electronics Ltd., Eli Nahum, CEO
To
Talnir
Attn: Mr. Izhak Peled
Re: Marketing and sales training for Advice and Laser Print
Hello Izhak,
On my own behalf and on behalf of Laser Print, I would like to thank you for the marketing and sales training you delivered to our managers and sales team.
I must point out that the training was extremely professional and, no less important, interesting and enjoyable.
I am confident this training will make our day-to-day work more efficient and better.
With thanks,
and wishing you a good and productive year,
Eli Nahum
CEO
Letter text
Onot, plus-size fashion chain, [...] Yafe, Manager
Izhak Peled
Talnir, Haifa
Re: Thank you.
The lecture you gave to the employees of the Onot fashion chain was:
useful,
fascinating,
and [...] plenty of good humor.
For that, many thanks.
We would be glad if you are interested in delivering the series of workshops to the chain's employees, as proposed.
Sincerely,
[...] Yafe
Manager
Letter text
ACHSHI (I.A.E.R.), Israel Association of Education and Rehabilitation Workers for the Blind and Visually Impaired, Malik Gozovsky, Chairman
To
Mr. Izhak Peled
CEO, Talnir
Greetings!
With the successful conclusion of our annual conference, I would like to thank you from the bottom of my heart, on my own behalf and on behalf of the association's board and the conference participants, for your important and fascinating lecture.
Judging by the responses I heard from participants, I have no doubt that the content of your lecture fell on attentive ears, and for that you deserve thanks and blessings.
Best regards,
Malik Gozovsky
Chairman of the Association
Letter text
Bechor Import & Distributing Ltd., Danny Bechor
To
Talnir
Attn: Mr. Izhak Peled
Dear Sir,
We would like to express our warm thanks for the seminar days held at our offices.
I am convinced that the lectures, the explanations and the presentation of the subject contributed greatly to broadening our horizons and our understanding of selling.
I would especially like to note the instructive manner in which the lectures were delivered.
I have no doubt that the workshop we took part in will greatly help our salespeople promote sales in a more professional way.
With thanks,
Danny Bechor
Letter text
Kavei Zahav (012), Dganit Kramer, Sales and Customer Relations Manager
To
Mr. Izhak Peled
Talnir
Re: Letter of thanks
I would like to thank you for the sales workshop you held.
I am confident that all the workshop participants, without exception, are already making regular use of the material and tools they were given in the workshop.
I very much hope that cooperation of this kind will be successful in the future as well.
Best regards,
Dganit Kramer
Sales and Customer Relations Manager
Letter text
MATI Haifa (Haifa Small Business Development Center), Avi Feigenbaum, CEO
To
Itzik Peled
CEO, Talnir
Re: Thank you!
Dear Itzik,
We would like to thank you for taking part in the final session of the "Advanced Business Management" workshop and for your lecture on principles of market-oriented thinking.
The entrepreneurs who attended the lecture said it was important, useful, enjoyable and fascinating, and it was without doubt a central building block in the success of the course.
Thanks again from the heart,
and we hope to continue working together in the future.
Sincerely,
Avi Feigenbaum
CEO, MATI Haifa
Letter text
City Conference (Veidat HaIr), Israel Business Institute, Yoram Gold, CEO
To
Izhak Peled
Talnir
Dear Izhak,
On my own behalf and on behalf of the participants of the "Addicted to Sales" conference, I would like to express heartfelt thanks for the time and effort you invested in preparing and leading the day, which was one of the most fascinating and exciting events held recently as part of the City Conferences.
We would be glad to continue our fruitful cooperation in the future.
Sincerely,
Yoram Gold
CEO
Israel Business Institute
Letter text
Cellcom, Marketing and Sales Division, Guy Yedlin, National Sales Manager, Business Customers
To
Izhak Peled, CEO, Talnir
Dear Izhak,
Re: Seminar day for members of the "Personal for Business" forum, Cellcom Top Club
I would like to thank you personally, on behalf of Cellcom's customers, for your interesting lecture at the successful and enjoyable seminar day for Cellcom's business customers at the Dan Panorama Hotel.
There is no doubt that your lecture contributed to the special atmosphere and the added value we wanted to give Cellcom's business customers.
Looking forward to fruitful cooperation in the future.
Best regards,
Guy Yedlin
National Sales Manager
Business Customers
Letter text
Alony, Ofra Alony-Eyal, Showrooms Manager
To
Izhak Peled
Re: A note of thanks
On behalf of management, the showroom managers and the sales staff, I would like to thank you for the "Art of Selling" course, which you delivered in an interesting and captivating way to 70 of our company's salespeople.
Based on the responses I received during and after the course, it was relevant, interesting and practically applicable for all participants.
Thank you for the effort you put into creating a great atmosphere, and for the feedback you gave me about the people who took part in the course.
Sincerely,
Ofra Alony-Eyal
Showrooms Manager
Cc: Yitzhak Alony, CEO; Moshe Weissler, HR Manager
Letter text
Y. Shaked Garage Ltd. (authorized BMW and Mitsubishi garage), to Colmotor
To
Mr. Shaul Maltabashi
Senior Service Consultant
Service Department
Colmotor Ltd.
Dear Sir,
Re: Garage service level survey
The survey conducted by Mr. Peled of Talnir was welcomed by us.
The review report speaks for itself. The garage is managed with quality and professionalism, and 97% of customers expressed satisfaction.
The review was to the point and constructive, and every comment in the report that did not involve infrastructure work was implemented immediately.
Here's to continued "diamond" service...
Sincerely,
Y. Shaked Garage Ltd.
Cc: Ilan Dafnai, CEO; Nachum Lasky, Service Manager; Izhak Peled, Talnir
Letter text
Anglo-Saxon Real Estate Agency, Head Office, Israela Reichenberg, Assistant to the CEO
To
Mr. Izhak Peled
Talnir
Hello Izhak,
On behalf of the Anglo-Saxon network, I would like to thank you for the instructive lecture you gave at the network's annual conference.
Your abundant humor and the bursts of laughter from the audience did not stop you from delivering the main message: negotiation is a serious matter.
I have no doubt that everyone at the conference left satisfied, happy and enriched by your lecture, and for that we thank you.
Best regards,
Israela Reichenberg
Assistant to the CEO
Letter text
Albany GBA, Oren Ben Yosef, Marketing and Sales Manager
To: Talnir
Attn: Mr. Izhak Peled
Re: Training on developing salespeople
Hello Izhak,
On behalf of Albany's entire sales team, I would like to thank you for the investment, goodwill and professionalism that came together in two instructive and fascinating days, and the results are already showing...
Sincerely,
Oren Ben Yosef
Marketing and Sales Manager
Letter text
MATI Haifa (The Haifa Entrepreneurship Center), Avi Feigenbaum, Director
To
Itzik Peled
CEO, Talnir
Thank you
We would like to thank you warmly for the instructive series of sessions on marketing and sales as part of MATI Haifa's business entrepreneurship course.
Your session drew extremely positive responses from all course participants and was a central building block in understanding the entrepreneurial process from the perspective of marketing, sales and negotiation.
Your session was a key ingredient in the course's success.
We would be glad to keep working with you in the future.
Best regards,
Avi Feigenbaum
Director, MATI Haifa
Letter text
Israel Business Institute, Yoram Gold, CEO
To
Izhak Peled
Talnir
Dear Izhak,
Re: Sales Conference
I would like to thank you for your lecture at the City Conference on Sales.
The conference was a great success and participants were highly satisfied.
On behalf of the participants and the sponsors, Discount Bank and the Schocken group, we thank you for your significant contribution to this success, and we appreciate the time and effort that went into preparing your lecture.
We would be glad to work together again at the various events we produce.
With thanks,
Yoram Gold
CEO
Letter text
Beit Tovei Ha'ir, Jerusalem, Aviva Ben-Nun, Marketing and Sales Manager
To
Mr. Itzik Peled
Talnir
Dear Sir,
Re: Workshop for the sales team, Beit Tovei Ha'ir Jerusalem
We would like to thank you personally, and on behalf of the entire sales team, for the professional and enjoyable workshop you delivered to the management and sales team of Beit Tovei Ha'ir.
You succeeded, in an exceptional way, in turning a workshop meant to give the sales team tools and knowledge into a moving, enjoyable and highly effective experience.
The combination of professionalism with a dramatic, interesting delivery blended with humor made the workshop a success.
Wishing you a good year
and joyful holidays,
Aviva Ben-Nun
Marketing and Sales Manager
Letter text
Colmotor, importers of Mercedes-Benz, Scania and Mitsubishi, A. Dafnai, Head of the Service Division
To
Izhak Peled
Dear Sir,
Re: Service workshop
On my own behalf and on behalf of the entire Service Division team, I would like to thank you warmly for the four-session service workshop. Its contribution to the success of each participant in their role, and to the functioning of the system as a whole, is beyond doubt.
We felt this contribution in our work right after the first session, and there is no doubt it will grow day by day and further improve the "diamond service" we strive to give our customers.
As agreed between us, we would be glad, at your discretion, to hold an additional session for hands-on practice of the process learned in the workshop.
Thank you very much!
Oded Zino, Nachum Lasky, Gabi Hershkovitz, Michael Yablonovsky, Tamir Zar, Shaul Maltabashi, Shlomo Arbiv, Avi Blass, Arie Aharon, Rami Abramovich, Hagit Akivuti, Ronena Tashkent, Anat Shtivi, Talila Eilon, Nurit Hoffman, Nicole Lerer.
A. Dafnai
Head of the Service Division
Cc: Management; HR Department Manager
Letter text
El Al, participant feedback from a sales workshop for the duty-free team
Summary of participant feedback from a sales workshop led by Izhak Peled.
28 of the 30 respondents rated the workshop "to a great extent" or "to a very great extent", and 18 of them gave the top rating, "to a very great extent".
From the participants' comments:
"The lecturer, Izhak Peled, is professional, fascinating and entertaining. The workshop helps build sales skills."
"It was fascinating. An amazing lecturer who suits every sales rep. Full of humor, examples and real-life stories. It was fun."
"Itzik Peled is an excellent instructor. It was definitely interesting, educational and enjoyable."
"I really enjoyed taking part in the workshop. An experienced instructor who knows the situations unique to an airline, and El Al in particular. He ran the workshop with ease, humor and a great atmosphere. I warmly recommend attending a workshop he leads."
"It was very well prepared, an important and interesting day. I got useful tools for dealing better with customers and handling objections."
"Even though I took the same workshop with the same instructor a few years ago, a refresher is always welcome. I still apply what I learned back then, and this workshop filled in what needed improvement."
"An interesting day with lots of tips and suggestions. The workshop came with humor, examples and demonstrations. A wonderful lecturer, very useful for the subject."
Letter text
Feedback questionnaire, sales and service skills workshop for a duty-free team
Feedback questionnaire: sales and service skills workshop.
Asked about the instructor's delivery (interest, clarity and answering questions), 22 of 24 respondents answered "to a great extent" or "to a very great extent", and 16 of them chose "to a very great extent".
From the impressions and comments on the workshop:
"The workshop was delivered in a pleasant, professional atmosphere. Thank you, Izhak Peled."
"A very positive workshop. The lecturer was interesting, pleasant and funny, the atmosphere was excellent, and there is still someone to learn from."
"I came with no expectations, feeling that a wasted day was ahead of me. I was pleasantly surprised by the interesting facilitator, the good atmosphere and the content."
"I really appreciate the well-prepared, lovely day. The instructor was simply wonderful. A charming gift. I'll try to apply the points we were given. Thank you, thank you, thank you."
"The lecturer was excellent. He gave clear explanations. Izhak gave good examples. All in all it was fun!!"
"It was a day full of interest. We were given tools to improve our sales skills, all in a serious atmosphere blended with (the instructor's) humor. So thank you, and happy selling :)"
"The lecturer delivered the material in a professional and enjoyable way. Well done on both the idea and the execution."
"An interesting lecturer. I enjoyed the workshop very much and I think it can benefit every sales rep."
"The lecturer is funny, articulate and very professional, the whole day was well organized, a pleasant and super professional feeling."
"The lecturer was interesting and clearly knows the subject well. There were several points he sharpened and brought fresh insight to, and it was interesting and captivating to sit and listen to him."